WEBSITE TERMS OF USE

Effective date: 9 August 2026
Last updated: 9 August 2026

1. Introduction

These Website Terms of Use govern access to and use of [insert website address], referred to in these Terms as the “Website”.

The Website is owned and operated by [registered company or pharmacy name], referred to in these Terms as “we”, “us” or “our”.

By accessing, browsing, registering on or using the Website, you confirm that you have read, understood and agreed to be bound by these Terms of Use.

If you do not agree to these Terms, you must not access or use the Website.

These Terms must be read together with our:

Privacy Policy;
Cookies Policy;
Shipping and Delivery Policy;
Returns and Refunds Policy;
Prescription and dispensing requirements;
Product-specific terms; and
Any other policies or notices published on the Website.

2. Website owner and supplier information

The Website is operated by:

Registered name: [Registered company or pharmacy name]
Trading name: [Trading name, if applicable]
Company registration number: [Registration number]
Pharmacy registration number: [Registration number]
Responsible Pharmacist: [Full name]
Registered physical address: [Physical address]
Postal address: [Postal address]
Email address: [Email address]
Telephone number: [Telephone number]
Website address: [Website address]
Operating hours: [Operating days and hours]

Where applicable, further licensing and registration information may be made available upon reasonable request.

3. Application of these Terms

These Terms apply to:

Visitors browsing the Website;
Registered account holders;
Customers purchasing products;
Patients submitting prescriptions;
Persons acting for patients;
Healthcare practitioners using Website services;
Users submitting reviews or other content; and
Any other person accessing or using the Website.

Additional terms may apply to particular products, services, promotions or features. Where additional terms apply, they will be displayed or made available before the relevant transaction is completed.

If there is a conflict between these Terms and product-specific or service-specific terms, the more specific terms will apply to the extent of the conflict.

4. Eligibility to use the Website

By using the Website, you confirm that:

You have the legal capacity to enter into a binding agreement;
You are at least 18 years old, unless using the Website under the supervision of a parent or legal guardian;
The information you provide is accurate and complete;
You will use the Website only for lawful purposes; and
You will comply with these Terms and applicable South African law.

A parent, legal guardian or authorised caregiver may use the Website on behalf of another person where legally permitted.

We may request proof of age, identity, authority or consent before allowing access to certain products or services.

5. Use on behalf of another person

You may place an order or submit information on behalf of another person only where:

You are legally authorised to act for that person;
The person has consented to your actions, where consent is required;
The information you provide is accurate;
You do not misrepresent your relationship with the person; and
You comply with any identity, prescription or verification requirements.

By acting on behalf of another person, you confirm that you have authority to provide their personal and health-related information to us.

We may request evidence of your authority before processing an order or disclosing information.

6. User accounts

Certain Website features may require you to create an account.

When creating an account, you agree to:

Provide accurate, current and complete information;
Keep your information updated;
Choose a secure password;
Keep your login details confidential;
Prevent unauthorised access to your account; and
Notify us promptly if you suspect unauthorised access or misuse.

You are responsible for activity conducted through your account unless the activity resulted from a security failure attributable to us.

You must not allow another person to use your account to unlawfully access medicines, prescriptions, patient information or restricted Website services.

7. Account security

You must take reasonable precautions to protect your account, including:

Using a strong and unique password;
Not sharing your password;
Logging out after using a shared device;
Keeping your contact details current;
Not responding to suspicious requests for login details; and
Informing us of any suspected security breach.

We may temporarily suspend access to an account where we reasonably suspect fraud, unauthorised activity or a security risk.

8. Account suspension or termination

We may suspend, restrict or terminate an account where we reasonably believe that:

The account is being used unlawfully;
False or misleading information has been provided;
Prescription information has been altered or falsified;
The account has been compromised;
Fraudulent or abusive activity has occurred;
The user has breached these Terms;
The user poses a security or patient-safety risk;
The user has interfered with the Website;
Payment obligations remain unresolved; or
Suspension is required by law or a competent authority.

Where reasonably possible, we will notify you of the suspension or termination and provide information about the reason.

You may request the closure of your account by contacting us. Certain records may still need to be retained after account closure in accordance with applicable legal, professional and operational requirements.

9. Website availability

We aim to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be:

Available;
Uninterrupted;
Secure;
Error-free;
Compatible with every device or browser; or
Free from delays or technical failures.

Access may be temporarily interrupted for:

Maintenance;
Security updates;
System upgrades;
Technical problems;
Power or network failures;
Third-party service disruptions;
Events outside our reasonable control; or
Legal or regulatory reasons.

We may change, suspend or discontinue any part of the Website where reasonably necessary.

10. Permitted use

You may use the Website only for lawful, personal and legitimate purposes.

You may:

Browse available products and services;
Create and manage an account;
Submit valid prescriptions;
Place legitimate orders;
Communicate with our pharmacy team;
Access medicine and health information;
Manage delivery and account details; and
Use other features made available by us.

Your use of the Website must not interfere with its operation or the rights of other users.

11. Prohibited use

You may not use the Website to:

Commit or encourage an unlawful act;
Obtain medicines unlawfully;
Submit a forged, altered, invalid or fraudulent prescription;
Impersonate another person;
Misrepresent your identity or authority;
Provide false, inaccurate or misleading information;
Access another person’s account without permission;
Attempt to bypass product, age or prescription restrictions;
Purchase medicines for unlawful resale or distribution;
Interfere with the Website or its security systems;
Introduce viruses, malware or harmful code;
Conduct automated scraping or data extraction without permission;
Attempt to access restricted systems or data;
Reverse engineer Website software;
Overload or disrupt our servers;
Use the Website for unsolicited marketing;
Infringe intellectual property rights;
Publish unlawful, defamatory or harmful content;
Collect personal information about other users; or
Assist another person in carrying out prohibited conduct.

We may report suspected unlawful activity to the appropriate authorities.

12. Pharmacy services

The Website may allow users to:

Purchase medicines and healthcare products;
Submit prescriptions;
Request repeats where legally permitted;
Communicate with a pharmacist;
Request delivery or collection;
Access medicine-related information; and
Use other pharmacy services.

The availability of a Website feature does not mean that a product or service will automatically be supplied.

All pharmacy services remain subject to:

Applicable legal requirements;
Pharmacist review;
Prescription validity;
Patient-safety considerations;
Product availability;
Identity verification;
Payment confirmation;
Medical scheme approval, where applicable; and
Our professional obligations.

13. No replacement for professional medical advice

Information published on the Website is provided for general informational and educational purposes.

It is not intended to:

Diagnose a medical condition;
Replace a consultation with a doctor, pharmacist or other healthcare practitioner;
Recommend a particular course of treatment;
Guarantee the suitability of a product;
Replace information supplied with a medicine; or
Provide emergency medical assistance.

You should consult an appropriately qualified healthcare practitioner before starting, stopping or changing any medicine or treatment.

Do not disregard professional medical advice or delay seeking treatment because of information published on the Website.

14. Medical emergencies

The Website is not an emergency medical service.

Do not use the Website, an online order, email, messaging service or delivery request where urgent medical assistance is required.

In a medical emergency, contact the appropriate emergency services or attend the nearest emergency medical facility immediately.

We do not guarantee that Website messages, prescription submissions or orders will be reviewed immediately.

15. Medicine and health information

We take reasonable steps to ensure that medicine and health information published on the Website is accurate at the time of publication.

However:

Medical knowledge may change;
Product information may be updated;
Manufacturers may amend product information;
Regulatory requirements may change;
Products with similar names may differ;
Individual health circumstances vary; and
Website information may not include every warning, interaction or precaution.

Always read the product packaging, patient information leaflet and dispensing label.

Where Website information conflicts with advice provided by a pharmacist, prescriber, official product information or a competent authority, seek professional advice before using the product.

16. Prescriptions

Prescription medicines may only be supplied after we have received and verified a prescription that meets applicable requirements.

We may require:

The original prescription;
An electronic prescription transmitted through an accepted method;
Patient identification;
Prescriber information;
Medical scheme information;
Permission to contact the prescriber;
Additional clinical information; or
Other documents reasonably required to verify the prescription.

Uploading or submitting a prescription does not guarantee that the medicine will be dispensed.

17. Prescription verification

A pharmacist may contact the patient, authorised representative, prescriber or medical scheme to:

Verify the prescription;
Confirm patient details;
Clarify directions;
Confirm the prescribed quantity;
Review possible interactions;
Confirm medical scheme benefits;
Address clinical concerns; or
Obtain information required for safe dispensing.

We may refuse or delay dispensing where a prescription:

Is invalid;
Has expired;
Is incomplete;
Is unclear;
Appears to have been altered;
Appears fraudulent;
Cannot be verified;
Does not meet legal requirements;
Raises a patient-safety concern; or
Cannot lawfully or professionally be fulfilled.

18. Repeat prescriptions

Repeat medicines may only be supplied where:

A valid repeat remains available;
The repeat is requested within the permitted period;
The prescribed quantity has not been exceeded;
The prescription remains legally valid;
The medicine remains clinically appropriate; and
Any necessary pharmacist review has been completed.

The Website displaying a previous medicine does not mean that another supply is automatically authorised.

19. Scheduled and restricted medicines

Certain medicines may be subject to additional legal, dispensing, identification, delivery or collection requirements.

We may require:

The original prescription;
Additional identity verification;
Collection by the patient;
Delivery to an authorised recipient;
A signature upon delivery;
Secure delivery procedures; or
Other safeguards.

Some products may not be available for online ordering or delivery.

20. Product availability

All products displayed on the Website are subject to availability.

Displaying a product does not guarantee that:

The product is in stock;
The product can be supplied to a particular patient;
The product can be delivered to a particular location;
A medical scheme will pay for the product;
A prescription will be approved;
The displayed quantity is available; or
The product has not been discontinued, restricted or recalled.

Where a product is unavailable, we may contact you to discuss an appropriate alternative, back order, partial fulfilment, cancellation or refund.

A prescribed medicine will not be substituted without the pharmacist review and consent or authority required in the circumstances.

21. Product descriptions and images

We take reasonable steps to display accurate product descriptions, images and information.

However:

Packaging may change;
Product colours may appear differently on different devices;
Images may be illustrative;
Manufacturers may update labels;
Product size may not be shown to scale; and
Minor differences may occur between the Website image and delivered product.

You should review the product name, strength, dosage form, quantity, ingredients and other relevant information before completing an order.

22. Allergies and health conditions

Before purchasing or using a product, you should consider:

Known allergies;
Ingredient sensitivities;
Existing medical conditions;
Pregnancy or breastfeeding;
Current medicines or supplements;
Previous adverse reactions;
Age-related restrictions; and
Advice received from a healthcare practitioner.

You are responsible for providing complete and accurate information when a pharmacist or healthcare practitioner requests it.

Contact a pharmacist or healthcare practitioner if you are uncertain whether a product is suitable for you.

23. Orders

Placing an order through the Website constitutes an offer to purchase the selected products or services.

An order is not accepted merely because:

It has been submitted;
Payment has been authorised;
An automated confirmation has been sent; or
An order number has been issued.

An order is accepted when we confirm that it has been approved and accepted for fulfilment, or when the product has been dispatched or made available for collection, depending on our ordering process.

We reserve the right to decline an order where there is a lawful or reasonable basis for doing so.

24. Order review

Before accepting an order, we may review:

Product availability;
Prescription validity;
Patient details;
Payment information;
Delivery information;
Medical scheme information;
Product restrictions;
Suspected fraud;
Clinical suitability; and
Compliance with applicable requirements.

We may contact you for additional information.

Failure to provide the requested information may result in the order being delayed or cancelled.

25. Order confirmation

After an order has been submitted, we may send an electronic acknowledgement to the email address or mobile number provided.

The acknowledgement may include:

An order number;
Products ordered;
Delivery or collection details;
Payment information;
Outstanding requirements; and
Estimated processing information.

You must review the acknowledgement and notify us promptly of any incorrect information.

26. Pricing

Unless otherwise stated, prices displayed on the Website are in South African rand and include value-added tax where applicable.

Prices may exclude:

Delivery charges;
Special handling charges;
Cold-chain delivery charges;
Medical scheme co-payments;
Professional service fees;
Prescription-related charges; or
Other charges disclosed before checkout.

The final amount payable will be displayed or communicated before the transaction is completed.

27. Pricing errors

We take reasonable steps to ensure that prices are accurate.

However, an incorrect price may occasionally be displayed because of:

Human error;
System error;
Supplier error;
Incorrect product information;
Technical malfunction; or
An expired promotion.

Where an obvious pricing error occurs, we may contact you before accepting the order.

You may be given the option to proceed at the correct price or cancel the affected item.

Where payment has already been taken for an order that we cannot lawfully or reasonably fulfil at the displayed price, an appropriate refund will be processed.

28. Promotions and discounts

Promotions, discount codes and special offers may be subject to separate terms.

Unless otherwise stated:

Promotions are valid only for the stated period;
Promotions are subject to availability;
Only one discount may be used per order;
Discounts cannot be exchanged for cash;
A discount may exclude certain products;
A promotion may be limited to selected customers or areas;
Promotional quantities may be limited; and
A discount must be entered before checkout is completed.

We may withdraw or correct a promotion where it was published in error, subject to applicable law.

29. Medical scheme claims

Where medical scheme claiming is available:

The claim remains subject to the scheme’s rules;
Benefit confirmation is not a guarantee of payment;
The scheme may reject or partially pay a claim;
Co-payments may apply;
The customer remains responsible for amounts not paid by the scheme; and
Additional information or authorisation may be required.

We are not responsible for decisions made by a medical scheme.

You should contact your medical scheme directly regarding benefits, exclusions, authorisations or rejected claims.

30. Payment

Available payment methods will be displayed during checkout.

Payment may be processed by an independent payment service provider.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method;
The information provided is accurate;
Sufficient funds or credit are available; and
The transaction is lawful.

We may conduct reasonable fraud and security checks before accepting an order.

31. Payment security

We take reasonable steps to use appropriate security measures and reputable payment service providers.

However, no online payment method or electronic system can be guaranteed to be completely secure.

You must not send complete payment card details through ordinary email, unsecured messages or other methods not approved by us.

We are not responsible for loss caused by a user voluntarily disclosing payment or account credentials to an unauthorised person.

32. Delivery and collection

Delivery and collection are governed by our Shipping and Delivery Policy.

Delivery times are estimates unless a delivery date has been expressly guaranteed in writing.

You are responsible for:

Providing an accurate delivery address;
Providing correct contact information;
Ensuring that an authorised recipient is available;
Providing required identification;
Inspecting the parcel promptly; and
Storing products appropriately after delivery.

Certain medicines may be subject to special delivery, security or temperature-control requirements.

33. Returns, cancellations and refunds

Returns, cancellations, replacements and refunds are governed by our Returns and Refunds Policy and applicable South African law.

Certain products may not ordinarily be eligible for change-of-mind returns because of:

Health and safety considerations;
Hygiene requirements;
Storage requirements;
Product deterioration;
Tamper-evident packaging;
Patient-specific preparation;
Prescription requirements; or
The nature of the product.

These restrictions do not remove any rights that may apply to defective, unsafe, damaged or incorrectly supplied products.

34. Risk and responsibility after delivery

Responsibility for the appropriate possession, storage and use of a product passes to the customer or authorised recipient after delivery or collection has been completed.

After receiving a product, you must:

Follow the storage instructions;
Refrigerate the product where required;
Protect the product from heat, moisture and sunlight;
Keep medicines away from children and animals;
Prevent access by unauthorised persons;
Check the dispensing label;
Use the product only as directed; and
Report any suspected error promptly.

This section does not limit any rights relating to a product that was defective, unsafe, damaged or incorrectly supplied.

35. Privacy and personal information

We process personal information in accordance with our Privacy Policy and applicable South African data-protection requirements.

Information processed through the Website may include:

Identification information;
Contact information;
Account information;
Delivery information;
Payment-related information;
Prescription information;
Health information;
Medical scheme information;
Communication records;
Website usage information; and
Order history.

Health and prescription information will be handled with appropriate confidentiality and security safeguards.

By using the Website, you acknowledge that personal information may be processed where reasonably necessary to provide Website and pharmacy services.

36. Information relating to another person

You must not provide another person’s personal or health information unless:

You have lawful authority to do so;
The information is necessary for a legitimate purpose;
The person has consented where consent is required; and
The information is accurate.

You may be required to provide evidence of your authority.

37. Cookies

The Website may use cookies and similar technologies to:

Operate the Website;
Maintain secure sessions;
Remember preferences;
Process orders;
Measure Website performance;
Prevent fraud; and
Support optional analytics or marketing activities.

Further information is available in our Cookies Policy.

Where required, you may manage non-essential cookies through our cookie preference tool.

38. Electronic communications

By using the Website or contacting us electronically, you consent to receiving transaction-related electronic communications from us.

These communications may include:

Account notifications;
Security alerts;
Prescription queries;
Order confirmations;
Payment notifications;
Delivery updates;
Product recall notices;
Service messages; and
Other information necessary to complete a requested service.

Transactional communications are separate from optional marketing communications.

39. Marketing communications

We will send direct marketing communications only where legally permitted.

Where applicable, you may unsubscribe by:

Selecting the unsubscribe option in the communication;
Updating your account preferences; or
Contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary order, safety, prescription, security or service-related messages.

40. Intellectual property

The Website and its contents may include:

Text;
Graphics;
Logos;
Icons;
Photographs;
Product descriptions;
Videos;
Software;
Databases;
Layouts;
Designs;
Trade marks; and
Other materials.

These materials are owned by or licensed to us and are protected by applicable intellectual property laws.

You may view and use Website content for lawful, personal and non-commercial purposes.

41. Restrictions on Website content

Without our prior written permission, you may not:

Copy substantial portions of the Website;
Republish Website content;
Sell or commercially exploit Website content;
Modify or create derivative works;
Remove copyright or trade mark notices;
Use our branding in a misleading manner;
Frame or mirror the Website;
Extract or reproduce databases;
Use Website content to train an automated system; or
Suggest that we endorse another business, product or service.

You may share a link to publicly accessible Website content, provided that the link is lawful and does not misrepresent our relationship with you.

42. Trade marks

Names, logos, product marks, service marks and other branding displayed on the Website may be registered or unregistered trade marks belonging to us, manufacturers, suppliers or other third parties.

No right to use a trade mark is granted merely because it appears on the Website.

43. User-submitted content

Where the Website permits reviews, comments, questions, photographs or other submissions, you remain responsible for the content you submit.

You must not submit content that:

Is false or misleading;
Is unlawful;
Is defamatory;
Is abusive or threatening;
Discloses another person’s confidential information;
Contains another person’s health information without authority;
Infringes intellectual property rights;
Contains harmful code;
Promotes unlawful medicine use;
Makes unsubstantiated medical claims;
Advertises another business without permission; or
Violates these Terms.

44. Licence to use submitted content

Where you voluntarily submit content for public display, you grant us a non-exclusive, royalty-free licence to use, reproduce, moderate, publish and display that content for the purposes for which it was submitted.

This licence does not transfer ownership of your content to us.

We will not publicly disclose private prescription or health information merely because it was supplied as part of an order or pharmacy service.

45. Moderation of content

We may review, edit, restrict or remove user-submitted content where we reasonably believe that it:

Breaches these Terms;
Is unlawful;
Creates a safety risk;
Contains confidential information;
Makes misleading medical claims;
Infringes another person’s rights;
Is irrelevant or promotional; or
May harm the Website or its users.

We are not required to publish every review or submission.

46. Third-party websites

The Website may contain links to websites or services operated by third parties.

Third-party links are provided for convenience or informational purposes.

We do not control and are not responsible for:

Third-party content;
Third-party privacy practices;
Third-party security;
Third-party products or services;
The availability of third-party websites; or
Transactions concluded directly with third parties.

A link does not necessarily mean that we endorse the third party.

You access third-party websites at your own discretion and subject to their terms.

47. Third-party services

The Website may rely on third parties for services such as:

Payment processing;
Hosting;
Courier delivery;
Website analytics;
Customer support;
Identity verification;
Fraud prevention;
Medical scheme claiming; and
Communication delivery.

The availability of these services may be affected by third-party systems outside our direct control.

Where third parties process personal information for us, we will take reasonable steps to require appropriate confidentiality and security safeguards.

48. Website security

You must not attempt to:

Gain unauthorised access to the Website;
Test the Website for vulnerabilities without permission;
Circumvent access controls;
Intercept communications;
Introduce malicious code;
Disrupt the Website;
Obtain another user’s information; or
Interfere with security measures.

We may block access, preserve relevant evidence and report suspected security offences to the appropriate authorities.

49. Reporting security concerns

If you identify a possible security vulnerability or privacy incident, please contact us at [insert security or privacy email address].

Do not publicly disclose a suspected vulnerability before giving us a reasonable opportunity to investigate it.

Your report should include enough information to help us understand and reproduce the issue.

50. Disclaimers

We take reasonable steps to maintain the Website and provide reliable information and services.

However, to the extent permitted by law, we do not warrant that:

Every Website feature will always be available;
Website information will always be complete or current;
Every product will be suitable for every person;
Products will always be available;
Delivery estimates will always be met;
Third-party services will always function;
The Website will be free from every technical error; or
Use of the Website will produce a particular medical or commercial outcome.

Nothing in these Terms excludes warranties, rights or remedies that cannot lawfully be excluded.

51. Limitation of liability

To the extent permitted by applicable law, we will not be liable for indirect, incidental or consequential loss arising from the use of or inability to use the Website.

This may include loss resulting from:

Unavailability of the Website;
Reliance on general Website information instead of professional advice;
User-provided information that is inaccurate;
Failure to follow product or storage instructions;
Unauthorised account access caused by compromised user credentials;
Third-party websites or services;
Delays outside our reasonable control; or
Prohibited or unlawful use of the Website.

Nothing in these Terms excludes or limits liability for:

Gross negligence;
Intentional misconduct;
Fraud;
Death or personal injury where liability cannot lawfully be excluded;
Defective or unsafe products where statutory liability applies; or
Any other liability that cannot legally be excluded or limited.

52. Responsibility for user conduct

You are responsible for loss or harm caused by your unlawful use of the Website or your material breach of these Terms.

Where legally permitted, you may be required to compensate us for reasonable loss arising directly from:

Fraudulent activity;
Intentional damage to the Website;
Unlawful access to data;
Submission of forged documents;
Infringement of intellectual property rights; or
Other deliberate unlawful conduct.

This section does not impose liability where the loss resulted from our own unlawful conduct, negligence or breach of duty.

53. Events outside our reasonable control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including:

Natural disasters;
Severe weather;
Fire or flooding;
Public unrest;
Strikes;
Road closures;
Power failures;
Network failures;
Cyberattacks;
Courier disruptions;
Supplier failures;
Public health emergencies;
Government restrictions; or
Other similar events.

We will take reasonable steps to minimise disruption and resume the affected service when reasonably possible.

54. Product recalls and safety notices

We may contact customers regarding:

Product recalls;
Safety warnings;
Incorrectly supplied medicines;
Updated storage instructions;
Manufacturer notices;
Regulatory notices; or
Other significant product-safety information.

You must follow any safety instructions provided.

Where appropriate, you may be asked to stop using a product, contact a healthcare practitioner, return a product or make it available for collection.

55. Complaints

Complaints regarding the Website, an order, pharmacy service or product may be submitted to:

Customer service email: [Email address]
Telephone number: [Telephone number]
Physical address: [Physical address]
Responsible Pharmacist: [Name]
Complaint reference process: [Insert details, if applicable]

Please include:

Your full name;
Contact details;
Order number, where relevant;
A description of the complaint;
Supporting documents; and
The outcome you are requesting.

We will consider complaints fairly and respond within a reasonable period.

56. Regulatory and consumer complaints

Nothing in these Terms prevents you from submitting a complaint to an appropriate consumer, pharmacy, health-products, information-protection or other regulatory authority.

We encourage you to contact us first so that we have an opportunity to investigate and address the matter.

57. Changes to these Terms

We may update these Terms from time to time to reflect changes to:

The Website;
Our products or services;
Our business operations;
Pharmacy requirements;
Security practices;
Third-party service providers; or
Applicable legal and regulatory requirements.

The updated Terms will be published on the Website with a revised effective date.

Material changes may also be communicated through the Website, email or another appropriate method.

Changes will not retrospectively remove rights that have already accrued under an existing transaction.

58. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or use of the Website will be dealt with by a court, tribunal, ombud, regulator or other forum having lawful jurisdiction.

Nothing in these Terms prevents a consumer from approaching a forum they are legally entitled to use.

59. Notices

Notices to us must be sent to:

Email address: [Legal or customer service email address]
Physical address: [Physical address]

We may send notices to the email address, mobile number, account inbox or delivery address associated with your account or order.

You are responsible for keeping your contact information current.

60. Electronic records

You agree that electronic communications, order confirmations, account records and transaction records may be used as evidence of communications and transactions conducted through the Website, subject to applicable law.

You are responsible for retaining copies of documents that you may require for your own records.

61. Severability

If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as separate from the remaining provisions.

The remaining provisions will continue to apply to the extent legally permitted.

62. No waiver

A failure or delay by us in enforcing a provision of these Terms does not mean that we have waived that provision or any related right.

Any waiver must be clearly communicated and will apply only to the particular circumstances for which it was given.

63. Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

We may transfer our rights or obligations as part of a lawful sale, restructuring, merger or transfer of the business, provided that this does not unfairly reduce your statutory rights.

64. Entire agreement

These Terms, together with the policies and transaction-specific terms incorporated into them, constitute the agreement between you and us regarding use of the Website.

They do not replace any separate written agreement entered into for a specific service unless that agreement expressly states otherwise.

65. Interpretation

In these Terms:

Headings are included for convenience and do not affect interpretation;
Words referring to one gender include all genders;
Singular words include the plural where appropriate;
References to a person include an individual, company or other legal entity;
“Including” means including without limitation; and
References to law include amendments and replacement legislation where applicable.

66. Contact us

For questions about these Terms or use of the Website, contact:

Registered name: [Registered company or pharmacy name]
Trading name: [Trading name]
Responsible Pharmacist: [Full name]
Email address: [Email address]
Telephone number: [Telephone number]
Physical address: [Physical address]
Operating hours: [Operating days and hours]