COOKIES POLICY

Effective date: 09 August 2026

Last updated: 09 August 2026

1. Introduction

This Cookies Policy explains how BORDOW (Pty) Ltd, referred to in this policy as “we”, “us” or “our”, uses cookies and similar technologies when you visit or use http://sebetsepharmacy.co.za, referred to as the “Website”.

This policy explains:

What cookies are;
The types of cookies we use;
Why we use cookies;
How third parties may use cookies on our Website;
How long cookies remain on your device; and
How you can manage or withdraw your cookie preferences.

This Cookies Policy must be read together with our Privacy Policy, which provides further information about how we collect, use, store, disclose and protect personal information.

2. What are cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow a website to recognise a user’s device and store certain information about the user’s preferences or previous activities. Cookies may help a website function correctly, improve its performance, remember user preferences and provide information about how visitors interact with it.

Cookies do not generally contain complete personal records. However, information collected through cookies may constitute personal information where it identifies you directly or can reasonably be linked to you.

Where information collected through cookies constitutes personal information, we will process that information in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, and our Privacy Policy.

3. Similar technologies

In addition to cookies, we may use similar technologies, including:

Pixels;
Tags;
Web beacons;
Local storage;
Software development kits;
Device identifiers; and
Analytics technologies.

References to “cookies” in this policy include these similar technologies unless the context indicates otherwise.

4. First-party and third-party cookies

Cookies used on our Website may be either first-party cookies or third-party cookies.

4.1 First-party cookies

First-party cookies are placed directly on your device by our Website. These cookies may be used to operate the Website, remember your preferences, maintain your session and understand how you use our services.

4.2 Third-party cookies

Third-party cookies are placed on your device by external service providers whose services or content appear on our Website.

These service providers may include:

Website analytics providers;
Advertising and marketing platforms;
Payment service providers;
Customer-support platforms;
Social media platforms;
Embedded video or media providers;
Website security providers; and
Fraud-prevention service providers.

Third parties may process information collected through their cookies according to their own privacy policies. We recommend that you review the privacy and cookie policies of the relevant third parties.

5. Types of cookies we use

We may use the following categories of cookies:

5.1 Strictly necessary cookies

Strictly necessary cookies are required for the Website to function properly and securely.

These cookies may be used to:

Enable basic Website functionality;
Maintain user sessions;
Allow users to sign in to secure areas;
Remember items placed in a shopping basket;
Process transactions;
Prevent fraudulent or unauthorised activity;
Maintain Website security;
Distribute Website traffic; and
Record cookie and privacy preferences.

Because these cookies are necessary for the Website to operate, they cannot generally be disabled through our cookie preference tool. You may be able to block them through your browser settings, but doing so may cause parts of the Website to stop functioning correctly.

5.2 Functional cookies

Functional cookies allow the Website to remember choices you make and provide enhanced or personalised features.

These cookies may remember information such as:

Your preferred language;
Your region or location;
Your display preferences;
Your login details, where permitted;
Previously selected settings; and
Accessibility preferences.

If you do not allow functional cookies, certain features may not operate as intended.

5.3 Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the Website.

These cookies may collect information about:

The pages you visit;
The time you spend on each page;
The links or buttons you select;
The website from which you arrived;
The type of device and browser you use;
General geographic information;
Website errors; and
How visitors navigate through the Website.

We use this information to monitor Website performance, identify technical issues, understand user behaviour and improve our content, services and user experience.

Where possible, analytics information may be aggregated or de-identified.

5.4 Advertising and marketing cookies

Advertising and marketing cookies may be used to deliver advertising that is more relevant to you and your interests.

These cookies may also be used to:

Measure the effectiveness of advertising campaigns;
Limit how often an advertisement is displayed;
Understand whether you interacted with an advertisement;
Create audience segments; and
Display advertisements on third-party websites or platforms.

We will only use non-essential advertising or marketing cookies where an appropriate lawful basis exists and, where required, after obtaining your consent.

5.5 Social media cookies

Social media cookies may be placed by social media platforms where our Website includes sharing buttons, embedded posts, videos or other social media features.

These cookies may allow the relevant platform to recognise you, record your interactions with the embedded content or link your Website activity to your social media account.

We do not control how social media platforms use information collected through their cookies. You should review the privacy and cookie policies of the relevant platforms.

6. Information collected through cookies

Depending on the cookies used, we or our service providers may collect:

Your Internet Protocol address;
Browser type and version;
Device type and operating system;
Device identifiers;
Approximate geographic location;
Date and time of access;
Pages visited;
Time spent on the Website;
Links, buttons or advertisements selected;
Referring website addresses;
Login or session information;
Shopping basket activity;
Transaction-related technical information;
Website preferences;
Error and diagnostic information; and
Cookie consent and preference records.

We will not use cookies to collect more personal information than is reasonably necessary for the stated purpose.

7. Purposes for which we use cookies

We may use cookies to:

Provide and operate the Website;
Authenticate users and maintain secure sessions;
Process orders, requests or transactions;
Remember user preferences;
Improve Website performance and functionality;
Identify and correct technical problems;
Protect the Website against fraud, misuse and security threats;
Understand how visitors interact with the Website;
Measure the effectiveness of content and campaigns;
Personalise Website content;
Provide customer support;
Comply with legal and regulatory obligations; and
Maintain evidence of cookie choices and consent.

8. Consent and lawful processing

When you first visit the Website, you may be presented with a cookie notice or preference tool.

Where required, we will ask for your consent before placing non-essential cookies on your device. You may choose to accept all cookies, reject non-essential cookies or select the categories of cookies you wish to allow.

Strictly necessary cookies may be used without optional cookie consent because they are required to provide the Website or a service requested by you. Any personal information collected through these cookies will still be processed in accordance with applicable law.

Your consent must be voluntary, specific and informed. You may withdraw or change your consent at any time.

9. Managing your cookie preferences

You may manage your cookie preferences by selecting [insert link or name of cookie preference tool].

You may use the preference tool to:

Accept or reject non-essential cookies;
Select the categories of cookies you wish to allow;
Review your current preferences; and
Withdraw or change your consent.

Changing your preferences will not affect the lawfulness of processing that took place before you withdrew your consent.

Previously stored cookies may remain on your device until they expire or are deleted through your browser settings.

10. Browser settings

Most internet browsers allow you to manage cookies through their settings.

Depending on your browser, you may be able to:

View stored cookies;
Delete individual cookies;
Delete all cookies;
Block cookies from particular websites;
Block all cookies;
Block third-party cookies; or
Receive a notification before a cookie is stored.

The method for managing cookies differs between browsers and devices. Please consult your browser’s help section or privacy settings for instructions.

Blocking all cookies may affect your experience of the Website. Certain functions, including account login, shopping baskets, checkout processes and secure services, may not operate properly if strictly necessary cookies are blocked.

11. Cookie duration

Cookies may be classified according to how long they remain on your device.

11.1 Session cookies

Session cookies remain active only while your browser is open. They are generally deleted when you close your browser.

11.2 Persistent cookies

Persistent cookies remain on your device after you close your browser. They remain until their specified expiry date or until you delete them manually.

We will retain information collected through cookies only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes and protect our legitimate interests.

12. Cookie schedule

The cookies used on the Website should be listed in the schedule below.

Cookie name	Provider	Category	Purpose	Duration
[Cookie name]	[Provider]	[Necessary, functional, analytics or marketing]	[Describe purpose]	[Session or period]
[Cookie name]	[Provider]	[Category]	[Describe purpose]	[Duration]
[Cookie name]	[Provider]	[Category]	[Describe purpose]	[Duration]

The cookies used on the Website may change when we add, remove or update Website features and service providers. We will update this policy or our cookie preference tool where appropriate.

13. Third-party websites and services

Our Website may contain links to third-party websites, applications or services.

We are not responsible for cookies placed by third parties when you visit their websites or use their services. Third-party websites are governed by their own privacy and cookie policies.

You should review those policies before providing personal information or accepting cookies on a third-party website.

14. Cross-border processing

Some of our service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonably appropriate steps to ensure that the transfer complies with applicable data-protection requirements and that the information receives an adequate level of protection.

Further information about international transfers may be provided in our Privacy Policy.

15. Security

We implement reasonable technical and organisational measures to protect personal information collected through cookies against:

Loss;
Damage;
Unauthorised destruction;
Unlawful access;
Unauthorised processing; and
Accidental or unlawful disclosure.

However, no internet-based service or method of electronic storage is completely secure. We cannot guarantee absolute security.

16. Your rights

Subject to applicable law, you may have the right to:

Request confirmation of whether we hold personal information about you;
Request access to your personal information;
Request correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained personal information;
Object to certain processing of your personal information;
Withdraw consent where processing is based on consent; and
Submit a complaint to the Information Regulator of South Africa.

Requests relating to personal information may be submitted using the contact details provided below.

17. Children’s personal information

The Website is not intended to collect personal information from children without the involvement or authorisation of a parent, guardian or other competent person where such authorisation is required.

We do not knowingly use non-essential cookies to profile children or deliver targeted advertising to children.

Where we become aware that children’s personal information has been collected unlawfully, we will take appropriate steps to delete or otherwise lawfully process that information.

18. Changes to this Cookies Policy

We may amend this Cookies Policy from time to time to reflect:

Changes to the cookies we use;
Changes to our Website or services;
Changes to our service providers;
Changes to our business operations; or
Changes to applicable legal or regulatory requirements.

The latest version will be published on the Website and will indicate the date on which it was last updated.

Material changes may also be communicated through a notice on the Website or another appropriate communication method.

19. Contact details

Questions, concerns or requests relating to this Cookies Policy or our processing of personal information may be directed to:

Responsible party: BORDOW (PTY) LTD
Trading name: Sebetsebetse Pharmacy
Company registration number: 2024/155277/07
Information Officer: Khutjisho Nthulane Mahlako
Information Officer / Privacy Email: khutjisho@sebetsepharmacy.co.za
Telephone number: 010 500 9616
Physical Address: Suite 1, Unit 2 & 3 Balien Park, 453 Jan Smuts Avenue, Blairgowrie, Randburg, Gauteng, 2194
Postal address: Suite 1, Unit 2 & 3 Balien Park, 453 Jan Smuts Avenue, Blairgowrie, Randburg, Gauteng, 2194

20. Complaints to the Information Regulator

You may submit a complaint to the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully.

The Information Regulator’s current contact information and complaint procedures are available through its official website.

We encourage you to contact us first so that we have an opportunity to investigate and address your concern.